User can't get on the Internet, she can't get to her drive G: and she can't get her e-mail.?

User says she says she can't get on the Internet, she can't get to her drive G: (a network drive pointing to a specific file server), and she can't get her e-mail.





Shortly after you hang up the phone, the phone rings again with a different user experiencing similar problems.





All tests on the network show that the network is fine. All routers are responding, servers seem to be OK, but you can't seem to access any of them with their NetBIOS name or domain name.





Sounds like a DNS server. So you check the DNS server to find that it is functioning properly. Since you don't utilize WINS, that certainly isn't the problem.





What could be causing this problem? Why would more than one person have a similar problem?
User can't get on the Internet, she can't get to her drive G: and she can't get her e-mail.?
Can anyone who's having the problem access things by IP address? If yes, you have a DNS problem. If not (more likely) your network is broken. Whether that's a hardware or software problem is difficult to say without knowing the network.





Are you using virtual LANs? Has anyone been working on the patch racks? Something broke, probably shortly before the first trouble call.





If you don't have on-site techs or an on-call consultant, you have a big problem, since trouble-shooting a network problem like that from inside the server room is difficult enough - doing it by remote control is holding your left elbow in your left hand without breaking your left arm - and doing it remotely, and behind your back with both eyes closed.